Returns Policy

If any item is not what you required then please notify us by email stating reason for return within 30 days of receipt.


If goods are returned within 30 days of receipt we will issue a full refund excluding postage and packaging, or an exchange. The costs of returning goods will be paid by you.

The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

You will need to obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty).

Damaged/Faulty Goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.

We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.

Exclusions to this Policy

Personalised Items   There can be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel

When returning goods please provide the details as set out below and return to the address below:

Please include:

  • Order Number
  • Name and Address
  • Reason for return


This returns policy does not affect your statutory rights.



Refunds will be made within 30 days of a refund being agreed.


Please address any returned Products to: Returns, Ultimate Events Supplies, 1892 Pershore Road, Kings Norton, Birmingham, B30 3AS